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We're here to help

Your account

How do I create an account?

Go to our Create an account page, enter your name and email address, and create a password. Don’t forget to sign up for our newsletter by ticking the box, so you can receive our latest offers.

 

Why do I need an account?

Creating an account means you’ll be able to order your favourite products quickly and easily whenever you shop with us, because your purchase history and delivery details will be saved.

You can shop without creating an account by choosing “Checkout as guest”, but you’ll have to re-enter your personal and delivery details every time you place an order.

 

I have an account but my password isn't working, What should I do?

If you had an account on our old online store, you will need to reset your password in order to access it. Reset your password here.

 

I forgot my password. What should I do?

Click on the “Reset your password” link on the “Log in”page and we’ll send you an email explaining how you can set up a new password. If you don't receive our email, contact us and we’ll reset it for you.

 

How do I update my details?

Sign in to your account and you’ll be able to change your details, including your contact details, account information, password, shipping and billing addresses.

 

I’d like to unsubscribe

You can unsubscribe from our emails by clicking the "unsubscribe" link on the bottom of the emails themselves. We’ll be sorry to see you go.

Using our store

If an item is out of stock, is it gone forever?

No, it just means that we’ve temporarily sold out of that item, and we’ll have new stock available soon. You can contact our Customer Care team to find out when it will be available again.

 

I want to buy lots!

That’s great. You can buy up to eight of any specific item per order online. If you’d like to place a larger order, please call Customer Care, so we can help you complete your order.

 

How do I apply an offer code?

Simply go to your Shopping Bag, click the plus (+) sign next to “Offer Codes” and enter your code in the box that appears. Once you click “Apply discount”, the offer will be applied to your order.

Offer codes are case sensitive. All offers are available for a limited time only, and are subject to availability. Offers can’t be combined unless otherwise noted. And if you have any problems using an offer code, get in touch with our Customer Care team.

 

Where can I get an offer code?

The best way to find out about our latest offers is by signing up for our emails, and following us on Facebook and Twitter. These are the main ways we make offer codes available.

 

How can I pay?

We accept Amex, Discover, Mastercard or Visa cards. If you’re using a credit card, your billing name and address must match the credit card information used for payment.

We currently do not accept international credit cards outside of Australia.

You can also choose to pay with PayPal. When selecting this option at checkout, you’ll be sent to the PayPal site to complete your payment. Once you’ve done this, you’ll be sent back to our website to confirm your order and finalise payment.

You can also pay fully or partially with a valid online gift voucher.

 

Is GST included in my order?

Yes, all prices are GST inclusive.

 

I’m having trouble using the website

Please get in touch with us. We'll be happy to help you fix any problems, or take your order over the phone.

Shipping and delivery

When will I get my order?

We endeavour to ship your order as soon as possible. Your order should arrive in 7-10 business days if you choose Registered Post Shipping. Shipping will be faster if you choose Express Post Shipping - please check with the Australia Post website for exact delivery information. We cannot guarantee or provide a day of the week or time of day for delivery.

 

What does shipping cost?

Shipping on orders of $50 or more are free in Australia (Registered Post). For orders less than $50, we deliver via Registered Post for $10. We also offer Express Post shipping for $15.

 

Can I send my order overseas?

Orders placed on our Australian website, Jurlique.com.au, can only be delivered to an Australian address. If you’re in the US or UK and select European countries, you can shop from our US or UK online stores respectively. Change your region to start shopping.

If you live outside Australia, the US or UK, please visit our store locator to find a Jurlique store near you.

 

What if I need to change my order?

We are unable to make changes to orders once placed.  Orders are processed very quickly, so if you need to cancel your order please call our Customer Care team immediately.  We’ll do our best to help, but we can’t cancel orders once they have shipped. See returns and exchanges for information about sending products you've ordered back to us.

 

Can I track my order?

Please contact Customer Care with your order number if you wish to track your order. You can find your order number on the “My orders” page of your account.

Returns and exchanges

Can I return or exchange my order?

We want you to love your new skincare as much as we do. If you don’t, that’s ok – you have up to 45 days from the date of purchase to return your product, subject to the below.

If you haven’t used the product, we’ll exchange it, or refund you in full using the same method of payment as your initial purchase.

If you’ve used less than 30% of the product, we’ll only offer a product exchange. If you’ve used more than 30% of the product, no refund or exchange can be given.

And we can’t exchange or refund gift vouchers or promotional items.

If you’re not happy with your order, please tell us – we’ll always try to help you if we can.

 

How do I return an order?

Please contact Customer Care team via email or phone and we will explain the process to you.

 

When can I expect my refund or exchange?

Please contact our Customer Care team via email or phone for more information.

 

What if my order was wrong or the product is damaged?

Please contact us as soon as you can with your order number and details of the incorrect or damaged product.

Online Gift Cards Terms and Conditions

Can I buy a Jurlique Gift Card online?

Yes, you can buy Jurlique online gift cards through our website. Please note online gift cards can only be redeemed on Jurlique.com.au. Simply follow the steps below:

1. Choose how much you would like to give.

2. Add the recipient's name, email address and an optional personal message if you wish. The gift card will be emailed to the recipient and an order confirmation email will be sent to you.

For further assistance please email customercare@jurlique.com.au or call 1800 805 286 weekdays from 9am - 5pm CST.

Please click here to purchase an online gift card.

 

How do I redeem an Online Gift Card?

If you haven't done so already, please register for a Jurlique.com.au account. Alternatively, if you prefer not to register you can use our guest checkout.  You can redeem your online gift card on the payment page when making your purchase. Please enter your card code in the online gift card box when prompted.

Please note if your order exceeds the value of the online gift card you will be required to pay the remaining balance with a credit card or through paypal.

 

Can I receive a refund on an Online Gift Card?

Online gift cards are non-refundable and cannot be exchanged for cash.

All returned items that were paid for with an online gift cards will be refunded back onto your online gift card for you to use again against a future purchase.

If you return an item paid for by both an online gift card and a credit card/paypal, you will be refunded your online gift card value and the remaining amount will be refunded onto your credit card/paypal account.

 

Can I use my Online Gift Card in store?

Unfortunately you cannot use your online gift card in store, they are only redeemable on Jurlique.com.au.

 

How can I check my Online Gift Card expiry date?

Your Online Gift Card is valid for 12 months from the sent date of your online gift card email. If you do not have this to hand, please email customercare@jurlique.com.au or call 1800 805 286 Weekdays from 9am - 5pm CST.

 

How can I check my Online Gift Card balance?

You can check your balance in the online gift card balance checker box on the payment section of the checkout page. Alternatively, if you have not created an account you can email customercare@jurlique.com.au or call 1800 805 286 Weekdays from 9am - 5pm CST.

 

How long will my Online Gift Card be valid for?

Gift Cards are valid for 12 months from the date of issue. 

Expired gift cards are not redeemable and gift card amounts will not be refunded or credited when expired.

 

Can I redeem my Online Gift Card on another Jurlique website?

Unfortunately you cannot use your online gift card on another Jurlique website, they are only redeemable on Jurlique.com.au.

 

Jurlique reserves the right to change any terms contained in the terms of use at any time.

General

How do I find a Jurlique store near me?

Use our store locator to find your nearest Jurlique store.

 

Can I get in touch with a real person?

Of course. You can call our Customer Care team on 1800 805 286 or use the Contact Us form provided. We look forward to hearing from you.

Can't find what you're looking for? Contact Customer Care